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On Thursday, 10/1/2015, APS Healthcare will assume the responsibility for the work performed to prior authorize medical services for WV Medicaid Members not in a MCO. The following numbers will now be utilized to fax requests to be keyed and/or to send attachments or other materials relevant to reviews. There will be no changes for providers who enter requests directly in the system. We apologize for any inconvenience to providers, but this change is necessary as our contract with WVMI, our current sub-contractor, concludes at the end of September 2015.
This notice is to share APS Healthcare’s contact information with you. Effective immediately, you may use the contact information below for all program matters previously handled by WVMI; however, please be advised that these contact numbers and email address MUST be used beginning Thursday, October 01, 2015.
Note: On and after 10/01/2015, APS Healthcare will not receive correspondence you submit using WVMI’s email, fax, and phone numbers.
Medical Contact Information
Medical Toll Free Telephone Number Call 800-346-8272
Medical Services Email wvmedicalservices@apshealthcare.com
C3 Medical Website for Submitting Authorizations providerportal.apshealthcare.com
C3 Medical Website for Org. Manager Functions c3wv.apshealthcare.com

Medical Fax Numbers
Bariatric, Inpatient (Acute), Inpatient Rehab Under 21, Organ Transplants Fax 844-633-8426
Outpatient Surgery Fax 844-633-8427
Imaging/Radiology, Lab Fax 844-633-8428
Cardiac & Pulmonary Rehab, DME, Orthotics & Prosthetics Fax 844-633-8429
Home Health, Hospice, Private Duty Nursing Fax 844-633-8430
Audiology/Speech, Chiropractic, Dental/Orthodontic, Podiatry, PT/OT, Vision Fax 844-633-8431
Modification Requests, EPSDT, Out of Network Fax 866-209-9632